Intelligent Workforce™ (IWF) provides your mobile workforce with a powerful utility to review and interact with service call data through their wireless devices. Standardize workflows and provide productivity enhancing utilities to your field technicians while maximizing your investment in communication technologies.
Agnostic Platform
Agnostic Platform supports the use of BlackBerry smartphones, Windows Mobile devices, mobile laptops and most Internet-enabled cellular telephones. Feature-rich applications provide both connected and disconnected work modes to support your technicians in any situation.
Standardize Workflow
Standardize Workflow ensures that technicians are entering required data with configurable user controls. Dispatch, arrival and closing details are captured immediately into the Intelligent Service system for update to your ERP/CRM solution and display on the ISM service management desktop.
Productivity Enhancing Utilities
Productivity Enhancing Utilities allow technicians to maximize their productivity in the field. Locating other technicians for needed assistance or parts necessary to complete a service call is easily accomplished through the wireless device without need to contact a dispatcher or service manager.
Built-in GPS Tracking
Built-in GPS Tracking handles critical service calls with ease by locating the nearest technician in real-time, displays customer and technician locations in relation to open service calls and tracks historical activities.
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- provide technicians with real-time access to business-critical service information
- connected and disconnected modes for maximum flexibility
- GPS tracking through internal and Bluetooth GPS receivers
- works with multiple mobile devices and carriers
- integrated barcode scanning to facilitate data entry and improve accuracy
- integrates with MWAi's Intelligent Assets for access to service alert history and consumable level detail
- automated data delivery and collection activities for field workers reduces time spent in dispatch and back-office
- leverage current investment in wireless technologies by using current BlackBerry smartphones, Windows Mobile devices, laptop computers and cellular telephones
- improve productivity with automated workflow, increased data availability and technician utilities
- reduce travel expense by maximizing help desk productivity with call avoidance
- know where your resources are located with integrated GPS capabilities