MWA Intelligence University offers a full menu of training programs to fulfill the requirements of our diverse client base. As an MWA customer, you will have access to:

• On-site, instructor-led training
• Interactive web-based training

• Self-guided, computer-based training
• Comprehensive materials

On-site, Instructor-led Training

On-site training classes are delivered at your company locations, tailored to your specific needs. MWAi training professionals offer a selection of module-specific classes to provide in depth information to the people who will be working with the solutions. These classes include:

• Dispatch and service management
• Field service and remote call management
• Inventory management

• Meter collections
• Management reports
• System administration

In these classes, your employees will benefit from hands-on exercises, real-world examples and the wide array of services available to our customers on a daily basis.

For additional information on training please contact our Customer Care department using the information below.

Web-based Training

Interactive training programs developed for dispatchers, field workers, administrative personnel, meter collection employees and management. Over 15 different instructor-led courses provide in-depth knowledge of the MWA Intelligence solutions, customized by module. All sessions are hosted by an MWA Intelligence training professional who will guide users through the material and answer questions about the application, its use and the business impact of our solutions.

Self-guided, Computer-based Training

Self-paced training allows our customers to learn anytime and anywhere. These user-friendly and comprehensive training sessions deliver step-by-step instructions on how to use MWA Intelligence solutions from start to finish. Users can review the modules at their own pace, repeating critical information on-demand to maximize retention of materials.

Self-guided training modules are available through the MWA Intelligence User Site.

User Guides and Training Materials

User guides and other training materials are available on-demand through the MWA Intelligence User Site. Download materials, see the latest news and find additional materials to support your people.

Training Contact Information

The MWA Intelligence Customer Care team is dedicated to providing world-class customer service to all of our customers. Standard customer service is available Monday-Friday from 5:00am to 5:00pm PST. In addition, we have a knowledgeable staff available on call by e-mail for any support inquiries 24 hours a day, 7 days a week.

• Customer Care by telephone: 1-888-703-2780
• e-mail Training: training@mwaintel.com
• Training program information, materials, contacts can be found at the MWA Intelligence User Site